Terms of service
# TERMS OF SERVICE
## OVERVIEW
Welcome to Secrets Collective! Throughout the site, the terms "we", "us", and "our" refer to Secrets Collective. Secrets Collective operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Secrets Collective is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, remedies, and obligations.
By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our [Privacy Policy](#privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you must not access or use our Services.
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## SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site on devices you own or manage.
To access certain features or purchase products, you may be required to provide personal information such as your name, email address, billing address, shipping details, and payment information. You represent and warrant that all information provided is accurate, current, and complete.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any third party.
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## SECTION 2 - PRODUCTS AND ACCURACY OF DISPLAY
We make every effort to display the colors, materials, and details of our products as accurately as possible. However, exact color rendering depends on your device display settings, configurations, and screen calibration; we cannot guarantee that your monitor's display of any color will be completely accurate.
All product descriptions, specifications, and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to modify, restrict, or discontinue any product or collection at any time without liability.
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## SECTION 3 - ORDERS, CANCELLATION & RESALE RESTRICTIONS
When you place an order on our store, you are making an offer to purchase. Secrets Collective reserves the right to accept, decline, or limit your order for any reason at our sole discretion. Your order is officially accepted only once payment is processed and a shipping confirmation or formal order acceptance is dispatched.
We reserve the right to refuse or cancel any order that appears to be placed by dealers, resellers, or distributors. You represent and warrant that all purchases made through our Services are strictly for personal or household use and not for commercial resale or unauthorized export.
Purchases, returns, and exchanges are strictly governed by our [Refund Policy](#refund-policy).
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## SECTION 4 - PRICES, BILLING & PAYMENT
All prices, discounts, and promotional offers are subject to change without prior notice. The price charged for a product will be the price displayed at the time the order is placed, as specified in your order confirmation email.
Unless expressly stated otherwise, displayed prices do not include shipping, handling fees, or international duties, customs, and import taxes.
You agree to provide current, complete, and accurate purchase and account information for all orders. You represent and warrant that:
1. The payment information provided is true, correct, and complete.
2. You are fully authorized to use the designated payment method.
3. Charges incurred by you will be honored by your financial institution or credit card issuer.
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## SECTION 5 - SHIPPING, TITLE & DELIVERY RISK
All delivery timeframes provided are estimates only and are not guaranteed. Secrets Collective is not liable for shipping delays caused by freight carriers, customs holds, severe weather, or unforeseen events outside our reasonable control.
Risk of loss and title for all items ordered pass to you upon our delivery of the parcel to the shipping carrier. We strongly recommend selecting tracked postage services to ensure safe delivery.
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## SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services—including text, graphics, logos, brand names, product photographs, video footage, user interface designs, and promotional copy—is the exclusive intellectual property of Secrets Collective, its licensors, or Shopify, protected under copyright, trademark, and international intellectual property laws.
You are granted a limited, revocable, non-exclusive license to access and use the site for personal, non-commercial shopping purposes only. You must not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any material from our store without explicit prior written consent from Secrets Collective.
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## SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
We may provide you with access to optional third-party tools (such as currency conversion widgets, sizing portals, or payment options like PayPal and Afterpay) over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. Use of any optional third-party tools is entirely at your own risk and discretion.
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## SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our store may include materials or hyperlinks from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content made in connection with any third-party websites. Please carefully review the third party's policies and practices before engaging in any transaction.
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## SECTION 9 - RELATIONSHIP WITH SHOPIFY
Secrets Collective is hosted and powered by Shopify Inc., which provides us with the online e-commerce platform that enables us to offer the Services to you.
By using the Services, you acknowledge and agree that any sales, purchases, or interactions made on our store are directly between you and Secrets Collective. Shopify is not a party to your transaction and is not responsible for any product claims, damages, or liabilities arising from your purchases. You expressly release Shopify from all claims or liabilities related to your orders with Secrets Collective.
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## SECTION 10 - PRIVACY POLICY & DATA HANDLING
Your submission of personal information through the store is governed by our [Privacy Policy](#privacy-policy).
Because our Services are hosted by Shopify, certain account and transaction data is transmitted to and processed by Shopify in accordance with Shopify's Privacy Policy. Please review our Privacy Policy to understand how your information is collected, stored, and protected.
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## SECTION 11 - USER COMMENTS, REVIEWS & FEEDBACK
If you submit product reviews, customer feedback, suggestions, ideas, or other materials (collectively, "Feedback"), you grant Secrets Collective a perpetual, worldwide, royalty-free, transferable license to edit, copy, publish, distribute, and use such Feedback in any medium for marketing or promotional purposes.
You represent and warrant that your Feedback does not violate any third-party rights (including copyright, trademark, privacy, or personal rights) and does not contain offensive, defamatory, or unlawful material.
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## SECTION 12 - ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on our store that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, transit times, or stock availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
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## SECTION 13 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
* For any unlawful, malicious, or fraudulent purpose.
* To solicit others to perform or participate in any unlawful acts.
* To violate any international, federal, state, or local laws, rules, or regulations.
* To infringe upon or violate our intellectual property rights or the rights of others.
* To harass, abuse, insult, harm, defame, slander, disparage, or intimidate any employee, customer, or third party.
* To submit false or misleading information.
* To upload or transmit viruses, malware, or harmful code.
* To collect or track the personal information of others or engage in scraping, data mining, or unauthorized automated access.
We reserve the right to terminate your account and block access to our Services for violating any prohibited uses.
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## SECTION 14 - AGENTS AND AUTOMATED ACCESS
1. **Scope:** This section applies if you deploy or allow any autonomous software, agent, bot, or semi-autonomous tool ("Agent") to interact with our store.
2. **Identification:** Any Agent accessing the Services must explicitly identify itself in all HTTP/HTTPS requests by including its identifier in the User-Agent header (e.g., `Agent/[Agent Name]`).
3. **Prohibition on Obfuscation:** Agents must not attempt to bypass CAPTCHAs, obscure human vs. machine behavior, or circumvent security measures designed to restrict automated scraping.
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## SECTION 15 - AUSTRALIAN CONSUMER LAW & STATUTORY RIGHTS
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy implied or imposed by the **Australian Consumer Law (ACL)** (Schedule 2 to the *Competition and Consumer Act 2010* (Cth)) or any other applicable law that cannot be excluded by contract.
If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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## SECTION 16 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
Except as explicitly provided under applicable consumer protection laws (including the Australian Consumer Law), the Services and all products delivered to you are provided **"as is"** and **"as available"** for your use, without any representation, warranties, or conditions of any kind, either express or implied.
To the maximum extent permitted by law, Secrets Collective, its directors, officers, employees, partners, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, or loss of data—arising out of your use of the Services or products purchased through the store.
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## SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Secrets Collective, its affiliates, directors, officers, employees, agents, contractors, and Shopify from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
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## SECTION 18 - SEVERABILITY & WAIVER
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity of any remaining provisions.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
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## SECTION 19 - GOVERNING LAW & JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of **New South Wales, Australia**.
You and Secrets Collective irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia for any disputes arising out of or in connection with these Terms or your use of the Services.
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## SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to our website or the Services following the posting of any changes constitutes acceptance of those changes.
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## SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be directed to our support team at **support@secretscollective.co**.
**Business Details:**
* **Trading Name:** Secrets Collective
* **Contact Email:** support@secretscollective.co
* **Physical Address:** 24 Ervine Street, Winston Hills NSW 2153, Australia