FAQ

Orders are processed within 1 to 2 business days, excluding weekends and Australian public holidays. You will get a second email with tracking as soon as it ships. During drop launches and sale periods dispatch can take an extra 2 to 3 business days.

If it has not shipped, yes — email support@secretscollective.co as soon as you can and we will try to catch it. Once it is with the courier we cannot recall it, but you can return it.

Check your junk folder first. If it is not there, the address may have been mistyped at checkout — email support@secretscollective.co and we will resend it.

Before dispatch, yes. After dispatch you will need to redirect it with the courier using your tracking link.

Card, PayPal, Apple Pay, Shop Pay, and Afterpay in four interest-free instalments.

An Italian matte jersey with a fine texture and a suede hand. No shine and no plastic feel. It is chlorine and UV resistant, so the black stays black.

No. Every set is fully lined front and back, and the white is tested wet rather than only photographed dry. If it does not hold up on you, send it back.

Rinse in cold water after every wear, especially after chlorine or salt. Dry flat in the shade. Never wring it and never put it in a machine or dryer.

Not with normal wear. The fabric is UV stabilised. What kills swim is sunscreen and chlorine left to dry in — rinsing after each wear is the whole trick.

Yes, front and back, with a hygiene liner in place until you remove it.

There is a fourth colourway that is not in the first run. The list sees it first.

Within Australia: Standard tracked is $10 and Express is $15. Express is free on orders over $130.

Add 1 to 2 business days of processing, then Standard tracked is 2 to 5 business days and Express is 1 to 2. Regional addresses can take a day longer, and carrier estimates are not guarantees.

Yes — New Zealand, the USA, Canada, the UK and the EU. New Zealand is $15 standard or $25 express, free over $180. The USA, Canada, UK and EU are $25 standard or $40 express, free over $250. Import duties and taxes are set by the destination country and are the customer’s responsibility. Full detail in our shipping policy.

Parcels are sent authority to leave unless you request a signature at checkout.

Everything ships from Sydney.

30 days from delivery. Items must be unworn, unwashed and unaltered, with all tags attached and the hygiene liner completely intact. Anything returned with a missing or reapplied hygiene seal cannot be accepted. Full terms in our refund policy.

Email support@secretscollective.co with your order number and the items involved. We will approve it and send you the return address — please do not post anything back before that, as unrequested returns cannot be accepted.

You do, for a change of mind or size — we recommend a tracked service, as we cannot be responsible for returns lost in transit. Original shipping charges are not refunded. If the item is faulty, damaged or wrong, we cover the postage.

We do not swap items directly. The fastest way to get the size or colour you want before it sells out is to return the original for a refund or store credit and place a new order. Return postage is yours to cover unless the item is faulty.

Once your return arrives and passes inspection we will email you either way. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Yes. If returning part of a buy-two-get-one-free bundle, the discount is recalculated across what you keep.

Email support@secretscollective.co within 48 hours of delivery with your order number and clear photos or video of the fault. Once verified we cover the return postage and issue a replacement or a full refund, in line with Australian Consumer Law.

True to size — take your usual. If you are between sizes, size down: the fabric has strong recovery and gives slightly with wear.

Yes, at no extra cost. Choose them separately on the product page.

On every product page under Top size, or in the size guide, which also shows the set on eight fit models.

Measure as you are now, not your pre-op size, and use the underbust measurement — that is what decides whether the top sits flat against your ribs. The size guide filters by natural and augmented.

Free to join. You get drop links 24 hours before they are public, first look at new colourways, and occasional invitations.

Small, invitation only, and free to members. We choose from the list rather than selling tickets. More here.

Once or twice a month. Unsubscribe in one click any time.

No. We store your email, name and city, and nothing is shared or sold.