Contact
Talk to us
A person reads every message. Usually back within one business day, faster on Instagram.
Ways to reach us
Pick whichever suits
Email
support@secretscollective.co
Best for order issues, returns and anything with a photo attached.
Instagram
DM @secrets. Fastest for quick questions about fit, stock or a colour.
Hours
Monday to Friday, 9am–5pm AEST. Messages sent over the weekend are answered Monday.
Returns address
Sent with your prepaid label — start a return by email rather than posting it back unannounced, so we can track it.
Wholesale & press
support@secretscollective.co with “wholesale” or “press” in the subject.
Send a message
Include your order number if you have one — it gets you a faster answer.
Before you write